Verify, Order & Ticketing Errors

Common booking-flow errors from verification through order creation and ticket issuance.

Use this page when failures happen after search and before final ticketing completes.

Verify-stage codes

200 Illegal routing identifier

The routingIdentifier does not match a valid search result.

Action

• Use the latest identifier from search

• Do not modify the value

202 Routing identifier expired

The identifier is too old.

Action

• Run search again

• Use the new routingIdentifier

206 / 207 No flights or target flight does not exist

Inventory changed after search.

Action

• Start from search again

210 / 211 Fare family sold out or not found

Fare or cabin is no longer available.

Action

• Search again and re-select a valid offer

Order-stage codes

300 Invalid session information

The sessionId is wrong.

Action

• Use the sessionId returned by verify

301 Session does not exist or timed out

The verification session expired.

Action

• If verify is still recent, repeat verify

• Otherwise start from search

308 Price changed

Pricing changed between verify and order.

Action

• Restart from search or verify

• Reconfirm current price before booking

309 Ancillary not found

The ancillary product code is invalid or outdated.

Action

• Re-read ancillary options from verify

• Use returned productCode values only

312 / 315 Too many seats booked or not enough seats

Inventory changed or requested seat count exceeds availability.

Action

• Reduce seats or restart from search

318 Duplicate booking

A booking with the same passenger and flight details may already exist.

Action

• Query existing orders before retrying

Ticketing-stage codes

602 / 603 Flight not found or sold out

The fare became unavailable after payment.

Action

• Start a new booking flow

609 Contact email is blocked by airline

The airline rejected the supplied contact email.

Action

• Use another email

• Or use Atlas-generated contact email flow

613 Payment rejected by airline risk control

The airline blocked fulfillment.

Action

• Try another card

• Or retry with deposit mode

616 3DS authentication required

Atlas cannot complete 3DS card authentication in this flow.

Action

• Use a non-3DS card

• Or pay with deposit mode

617 Insufficient balance

Atlas deposit balance is too low at ticketing time.

Action

• Top up the account and retry

Related pages

• Verify

• Create Order

• Payment & Ticketing

• Query Order