> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/api-document/product-guides/extensions-and-integrations/webhook-overview/ticketing-complete-notification.md). # Ticketing Complete Notification {% hint style="info" %} 💬 **Need help?** If you're stuck, ask Eva in the Help Center for instant diagnostics. Ask Eva {% endhint %} Use this webhook when you need the final ticketed result for an order. Start here when you need to: * detect that ticketing finished * store ticket numbers and airline PNRs * trigger post-ticketing customer or operational workflows ### FAQ #### When should I rely on this webhook? Use this webhook as a near-real-time signal that ticketing finished. Use order query when you need final reconciliation. #### What is the main business meaning of this event? This event means Atlas completed ticketing and ticket details are available in the payload. The most important outcome is that the order can move from ticketing follow-up to ticketed handling. ### Trigger Atlas sends `order.ticketed` after ticketing is completed. ### What you should do When you receive this event: * mark the order as ticketed * store ticket numbers and airline PNRs * update traveler-facing itinerary details * trigger booking confirmation messaging if needed ### Recommended handling Process the event in this order: 1. Read `type` and confirm it is `order.ticketed`. 2. Match `data.orderNo` to your internal booking. 3. Store `ticketNos` and `airlinePNRs` for each passenger. 4. Update the order to ticketed when your checks pass. 5. Reconcile with order query if downstream state is still unclear. ### Endpoint POST to the webhook URL you registered with Atlas. ### Fields to read first * `type` * `data.orderNo` * `data.orderStatus` * `data.paxTicketInfos[].ticketNos` * `data.paxTicketInfos[].airlinePNRs` ### Order status values Read `data.orderStatus` first: * `0`: unpaid * `1`: ticketing in process * `2`: ticketed * `-3`: cancelled because booking failed due to request information ### Typical payload ```json { "cid": "XXXXXXX", "data": { "orderNo": "TESTL20230922153224323", "orderStatus": 2, "paxTicketInfos": [ { "name": "zhang/lisi", "passengerType": 1, "ticketNos": ["S30814"], "airlinePNRs": ["S30814"], "ancillaries": [] } ] }, "status": -1, "type": "order.ticketed" } ``` ### Notes * `orderStatus=2` means ticketed * `status` is internal and should not drive business logic * use the order number and ticket numbers for downstream reconciliation * use order query if your system needs an extra confirmation step ### What this event is best for Use this event for: * order fulfillment updates * traveler confirmation flows * mid-office or finance reconciliation inputs ### What this event should not replace This event should not replace: * order query for final state checks * your own booking-to-customer reconciliation * incident follow-up when the broader order state is still unclear {% tabs %} {% tab title="Schema" %} **cid** * **Type:** String * **Required:** Yes * **Description:** Unique client identifier for tracking requests. * **Default:** None * **Example:** `"XXXXXXX"` **data** * **Type:** Object * **Required:** Yes * **Description:** Contains order-related information. * **Default:** None * **Example:** ``` { "orderNo": "TESTL20230922153224323", "orderStatus": 2, "paxTicketInfos": [ ... ] } ``` **data.orderNo** * **Type:** String * **Required:** Yes * **Description:** Unique order number associated with the ticket purchase. * **Default:** None * **Example:** `"TESTL20230922153224323"` **data.orderStatus** * **Type:** Integer * **Required:** Yes * **Description:** Status of the order. * **Valid values:** * 0: Unpaid * 1: Ticketing-in-Process * 2: Ticketed * -3: Cancelled(When the booking is failed due to the request information) Order number * **Default:** None * **Example:** `2` **data.paxTicketInfos** * **Type:** Array of Objects * **Required:** Yes * **Description:** Contains details of passengers and their associated ticket information. * **Default:** None **data.paxTicketInfos\[]** * **Type:** Object * **Required:** Yes * **Description:** Individual passenger ticket details. * **Example:** ``` { "name": "zhang/lisi", "passengerType": 1, "birthday": "20160202", "gender": "F", "cardNum": "123458", "cardType": "PP", "cardIssuePlace": "CN", "cardExpired": "20400101", "nationality": "CN", "ticketNos": ["S30814"], "airlinePNRs": ["S30814"], "ancillaries": [] } ``` **data.paxTicketInfos\[].name** * **Type:** String * **Required:** Yes * **Description:** Passenger name in standard airline format (LastName/FirstName MiddleName). * **Default:** None * **Example:** `"zhang/lisi"` **data.paxTicketInfos\[].passengerType** * **Type:** Integer * **Required:** Yes * **Description:** Type of passenger. Valid values: * `0` = Adult * `1` = Child * `2` = Infant * **Default:** None * **Example:** `1` **data.paxTicketInfos\[].birthday** * **Type:** String * **Required:** Yes * **Description:** Passenger's date of birth in `YYYYMMDD` format. * **Default:** None * **Example:** `"20160202"` **data.paxTicketInfos\[].gender** * **Type:** String * **Required:** Yes * **Description:** Passenger gender.\ Valid values: * `M` for Male * `F` for Female * **Default:** None * **Example:** `"F"` **data.paxTicketInfos\[].cardNum** * **Type:** String * **Required:** Yes * **Description:** Identification document number (passport or national ID). * **Default:** None * **Example:** `"123458"` **data.paxTicketInfos\[].cardType** * **Type:** String * **Required:** Yes * **Description:** Type of identification document. * **Valid values:** * PP - Passport * GA - Hong Kong Macau Pass for China mainland citizens * TW - Taiwan Pass for China mainland citizens * TB - China mainland pass for Taiwanese * HY - International Seaman's Certificate * **Default:** None * **Example:** `"PP"` **data.paxTicketInfos\[].cardIssuePlace** * **Type:** String * **Required:** Yes * **Description:** Country or authority that issued the identification document. * **Default:** None * **Example:** `"CN"` **data.paxTicketInfos\[].cardExpired** * **Type:** String * **Required:** Yes * **Description:** Expiry date of the identification document in `YYYYMMDD` format. Must be a valid date in the future. * **Default:** None * **Example:** `"20400101"` **data.paxTicketInfos\[].nationality** * **Type:** String * **Required:** Yes * **Description:** Passenger’s nationality using country codes (ISO 3166-1 alpha-2). * **Default:** None * **Example:** `"CN"` **data.paxTicketInfos\[].ticketNos** * **Type:** Array of Strings * **Required:** Yes * **Description:** List of issued ticket numbers associated with the passenger. * **Default:** None * **Example:** `["S30814"]` **data.paxTicketInfos\[].airlinePNRs** * **Type:** Array of Strings * **Required:** Yes * **Description:** List of Passenger Name Record (PNR) codes. * **Default:** None * **Example:** `["S30814"]` **data.paxTicketInfos\[].ancillaries** * **Type:** Array * **Required:** Yes * **Description:** List of ancillary services associated with the passenger (e.g., extra baggage, seat selection). * **Default:** `[]` * **Example:** `[]` **status** * **Type:** Integer * **Required:** Yes * **Description:** Indicates the response status. * **Default:** None * **Example:** `-1` **type** * **Type:** String * **Required:** Yes * **Description:** Specifies the type of response message. * **Default:** None * **Example:** `"order.ticketed"` {% endtab %} {% tab title="Samples" %} ```json { "cid": "XXXXXXX", "data": { "orderNo": "TESTL20230922153224323", "orderStatus": 2, "paxTicketInfos": [ { "airlinePNRs": [ "S30814" ], "ancillaries": [], "birthday": "20160202", "cardExpired": "20400101", "cardIssuePlace": "CN", "cardNum": "123458", "cardType": "PP", "gender": "F", "name": "zhang/lisi", "nationality": "CN", "passengerType": 1, "ticketNos": [ "S30814" ] }, { "airlinePNRs": [ "S30814" ], "ancillaries": [], "birthday": "19920202", "cardExpired": "20400101", "cardIssuePlace": "CN", "cardNum": "123457", "cardType": "PP", "gender": "F", "name": "li/si", "nationality": "CN", "passengerType": 0, "ticketNos": [ "S30814" ] }, { "airlinePNRs": [ "S30814" ], "ancillaries": [], "birthday": "19910101", "cardExpired": "20400101", "cardIssuePlace": "CN", "cardNum": "123456", "cardType": "PP", "gender": "M", "name": "zhang/san", "nationality": "CN", "passengerType": 0, "ticketNos": [ "S30814" ] } ] }, "status": -1, "type": "order.ticketed" } ``` {% endtab %} {% endtabs %} ### Related pages * [Webhook Overview](/api-document/product-guides/extensions-and-integrations/webhook-overview.md) * [Query Order](/api-document/product-guides/booking/booking-step-guides/query-order.md) * [Payment & Ticketing](/api-document/product-guides/booking/booking-step-guides/payment-and-ticketing.md) * [Incident Query](/api-document/product-guides/extensions-and-integrations/webhook-overview/incident-query.md)