Incident Query

Atlas API incident query for webhook reconciliation, event filtering, and schedule-change or cancellation follow-up.

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Use this page to search incident records when webhook delivery or event state needs confirmation.

Start here when you need to:

• reconcile missed or unclear webhook events

• search incidents by order, airline, passenger, or time range

• investigate schedule-change or cancellation history

FAQ

When should I use Incident Query?

Use Incident Query when webhook delivery, incident history, or event confirmation still needs deeper reconciliation.

Which filters should I start with?

Start with orderNo for one affected booking.

Add eventType, airline, or time range filters when the incident set is broader.

Main API

• event/getPageList.do

Use this when you need

• Reconcile missed webhook events

• Filter incidents by order, passenger, or airline

• Review event confirmation status

• Investigate schedule change or cancellation history

Common query patterns

Find incidents for one order

Use:

• orderNo

• pageSize

Find schedule changes for one airline

Use:

• eventType

• airline

• eventTimeStart

• eventTimeEnd

• pageSize

Find unresolved incidents

Use:

• eventStatus

• pageSize

Common filters

• eventId

• orderNo

• eventType

• pnr

• paxName

• paxEmail

• airline

• eventStatus

• eventTimeStart

• eventTimeEnd

• pageIndex

• pageSize

Required field

• pageSize

Response highlights

• records

• pageIndex

• pageSize

• total

• Event status and confirmation fields

Tips

• always send pageSize

• start with orderNo when debugging one affected booking

• add time ranges when querying broad incident sets

• use this together with webhook payload logs and order query results

What comes next?

Use the query result together with Query Order and Incident Notification to confirm the final operational state.

Full API reference

See endpoint-level details here:

• Webhook Registration & Incidents

Related pages

• Incident Notification

• Schedule Change Notification

• Query Order