Multi-channel Notifications

Configure Atlas notifications across webhook, email, DingTalk, WeCom, Slack, and Teams for airline status updates and future scenarios.

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Use this page when you need to configure Atlas business notifications in ATRIP and choose the right delivery channels for your team.

Start here when you need to:

• choose between webhook, email, and team-chat delivery

• configure notification delivery in ATRIP

• understand which scenario is live first

Supported channels

Atlas supports these notification channels:

• Webhook for server-to-server delivery and downstream automation

• Email for formal operational follow-up and mailbox-based workflows

• DingTalk, WeCom, Slack, and Microsoft Teams for team collaboration and fast awareness

You can configure one or more channels.

First live scenario

The first scenario on this notification framework is airline status changes.

Atlas sends a notification when an airline changes operational status and may affect search or booking availability.

Common reasons include:

• data quality issues

• system issues or scheduled maintenance

• insufficient balance or look-to-book limits

What the notification shows

Airline status notifications can include these business fields:

• airline name and airline code

• current status

• start time

• reason

• expected restoration time when available

• a link to the airline details page

Webhook payload fields are documented separately on Airline Status Update Notification. Chat and email deliveries may render the same event in a channel-specific format.

Configure notifications in ATRIP

1

Open Notification Reminders

Sign in to ATRIP.

Go to Account Center → Profile Management → Notification Reminders.

2

Choose one or more channels

Select the channels your team wants to use:

• Webhook

• Email

• DingTalk

• WeCom

• Slack

• Teams

3

Complete each channel setup

Open the target channel section.

Use How to get it for channel-specific setup instructions.

4

Send a test notification

Use Send Test Notification after setup.

Confirm the test reaches the right mailbox, group, or endpoint.

Channel selection guidance

Choose channels based on how your team works:

• use Webhook when another system needs to react automatically

• use Email when operations or management needs an auditable trail

• use chat tools when multiple agents need fast shared visibility

FAQ

Do I need to configure every channel?

No.

Configure only the channels your team uses.

How do I confirm the setup works?

Use Send Test Notification in Notification Reminders.

Then confirm the message reaches the destination channel.

Which page documents the webhook schema?

Use Airline Status Update Notification for the current airline.status webhook payload.

Related pages

• Webhook Overview

• Webhook Registration & Incidents

• Airline Status Update Notification