Atlas API Finance

What is the process of topping-up our account?

Remit funds to Atlas bank account -> Apply for top up in ATRIP -> Atlas confirms funds received in bank account -> Atlas update your balance in ATRIP within 24 hours

How long will the top-up take to credit if the 'value date' is today?

The outward remittance might be value date today but it usually takes 1-3 working days for the fund to be received in our bank account. We will credit your account within 24 hours of fund received.

Showing 'credited to Beneficiary account' in our Bank records. Why has Atlas not updated balance?

Once the fund has been received in our bank account, we will receive notification from our bank and we would usually update our balance within 24 hours.

What are the different transfer modes available for each of your account, example Standard, Express etc?

• For local transfers, pls choose Express or Fast Payment.

• For overseas transfers, pls choose SWIFT or T/T.

If fund is cleared on Friday by bank cut-off time in U.S, when will it get credited in U.S Airwallex account?

If the outgoing fund was cleared on Friday, depending on the time of the clearance the fund could be credited on Friday or the next bank day, e.g. Monday.

How do I know in advance when are the holidays in each of your Bank locations, so that we can plan our transfers?

The usual bank holidays for each currency/country applies. Below links for your reference. Please check with your bank for more details.

Singapore

Europe

US (New York)

China

Which amount should I input on ATRIP - gross transfer amount or less bank fees?

We top up your account based on the amount received in our bank account, i.e. net of bank fees.

Can we top-up in any currency?

Please top up in the currency that was agreed upon. This is usually USD, EUR or CNY.

Will our account be credited if the top-up is sent outside of office hours or on weekends?

Your account would be credited when the funds are received in our bank account, usually within 8 hours and not more than 24 hours.

Can I delete a transfer record on ATRIP or delete the transfer slip, in case of mistake?

No. This transfer record or receipt cannot be deleted. You need to contact your account manager and he/she will assist you in voiding that records.

Can you provide an immediate credit on the basis of the transfer receipt so that business is not impacted?

We understand your request but our company policy is to top up when the fund is received in our bank account.

Should the customer select 'borne by sender' for the bank fees initiated by the customer’s bank?

Please select 'borne by sender' so that we would receive in our bank account the full amount that you wish to top up.